Service User Participation
WE BELIEVE THAT SERVICE USER INVOLVEMENT IS AN ESSENTIAL ELEMENT IN THE DESIGN, DEVELOPMENT AND DELIVERY OF OUR SERVICES.
Our Service User Involvement Strategy is a clear framework aimed at ensuring that those who use our services are actively involved in shaping how they work, assessing how effective they are, and driving improvements, so that their voices influence decisions at all levels.
BENEFITS OF SERVICE USER INVOLVEMENT
IMPROVED SERVICE QUALITY
Users views and experiences assist in designing services that meet real needs.
ENHANCED ENGAGEMENT
Service Users feel motivated to participate.
STAFF DEVELOPMENT
Service User feedback helps develop greater understanding and supports reflective practice.
INNOVATION
Service users bring fresh perspectives that challenge and sharpen thinking.
CLEARLY DEFINED PURPOSE AND EXPECTATIONS
Service users know how their input will be used.
INCLUSION
Develop ways to reach those who have not previously engaged. Tackle under representation and ensure diverse voices are heard.
EVIDENCE FOR OUTCOMES
Authentic feedback providing performance data and informing reports to finders/commissioners.
ONGOING REVIEW
Monitor impact and let people know what has changed.
BUILDING REAL INVOLVEMENT
THROUGH:
Consultation
- Quarterly Surveys – what works?
- Focus Groups – on specific topics/issues
- Comment Cards – feedback, how are we doing?
- Peer led discussion Groups
Participation
Involvement in one-off meetings, workshops to contribute to service planning
Participation and Co-production ensures that lived experience directly informs service improvements
